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We are accepting participants for the beta! Register your interest →įigma’s keyboard shortcuts were originally based on the layout of QWERTY keyboards. We’ll keep this article updated as the product and features evolve. We always monitor our support channels for emergencies. You may experience longer reply times during holiday periods. We value the time to be with friends and family during the holidays, but understand that many people are still working. We do have systems and processes in place in case of any emergencies, like outages or service interruptions. Weekends and holidaysįigma doesn't currently offer support on the weekends for general product questions. The team provides support for the Figma platform Monday–Friday from 8:30 am–5:30 pm PT, with the exception of Figma's observed company holidays. We have incredible support team members based in the United States and Europe. Learn more of our technical troubleshooting tips → Figma Support hours If you're reporting a bug, please provide comprehensive reproduction steps and a screen recording of the issue.An invitation to your file (please be sure to enable view permissions).For the Figma mobile app: what phone model, version, and OS you're using.Your browser version and operating system (OS).Whether you're using the desktop or browser app.If you have a bug report you’d like to submit, or you have a product question related to your design, you can help our support team speed things along by including the following: You can contact Figma's support team by clicking in the lower right corner anywhere in the Figma product or help center. It may take us longer to answer if your email doesn't match the one on your Figma account. Make sure to email us from the address registered to your Figma account. Product Ideas: for sharing feature requests and feedback about Figmaįigma doesn't offer phone or live chat support.Product Questions: for questions about functionality, processes, and workflows within Figma.The Support Forum is organized as follows:

#GFXCARDSTATUS FORUM UPDATE#

To make sure you quickly get the answers you're looking for, our amazing Community Advocates, along with the Figma team, moderate and update the forum frequently.

You can access a record of your conversations and refer back to them when necessary.įigma's Figma's Support Forum is a great place to get help, share feedback, and interact with community members who are passionate and knowledgeable about Figma.

You can attach files, videos, and screenshots that our support team might need for troubleshooting complicated issues.

This helps us get you the answers you need so you can get back to work.

Our support team can triage conversations and get them to the right people quickly.

We currently provide email-based support which we’ve found to be most effective for a number of reasons.

Ask questions and browse conversations in our Support Forum.

Check out our library of video tutorials on YouTube →.

Find answers to your product questions in our Help Center.

For help with product questions, you can also check out the following resources:

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Support at Figmaįigma offers email support for members of a Figma Organization or Professional plan. We recommend asking questions and browse existing conversations in our Support Forum. Due to recent increases in support volume, we are behind on tickets and unable to estimate response times.